This can cause some confusion, so the easiest thing to do is to hand the card to the barista when they ask and let the system do the rest! Once you've reached the 2-card threshold, you can't add another card without removing one of the others on your account. Not to worry! The points that you have earned on your BIGGBY account will stay with you, regardless of what cards you add to or remove from your account as long as you keep at least one card registered at all times. If you click "Remove Card", the card will disappear from your profile, and you will no longer be able to use that particular card to accumulate points toward your BIGGBY account.
Then, adding another card transfers that card's points to your BIGGBY account, and makes the new card eligible to earn you points on your account.
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Your points are no longer just a part of your card - they are part of your account, and will stick with you! Head on over to the All About Me tab and make sure your birth date field is filled out. Then, check the box in the middle column that says "Sign me up for E-wards! When your birthday hits, we will send you a happy birthday email! Once you receive this email, all you have to do is log in to your customer profile and on the Cards and Rewards tab, click the birthday drink button the button looks like a BIGGBY cup with a candle on top.
Your birthday drink will be valid for 30 days, starting on your birthday. Your drink will be free. If you're getting our weekly emails with coupons, aka E-wards, and you've already added a BIGGBY Card to your account, you're just one step away from using our coupons electronically! The next time you visit one of our locations, the barista will swipe your card, and if you order an applicable drink, your coupon will automatically be applied to your order! Keep in mind that if you have both a free drink queued up, and a coupon available, your coupon will be used first.
We chose this method since our coupons expire within a few days, whereas our free drinks don't ever expire and you can use them the next time you stop in! Just click "Add funds" next to the card you'd like to add money to, and it will redirect you to our online store. If you want to add money to a card that you don't have registered, just head on over to our online store directly, choose "Add Value to an Existing Card", enter your amount, fill in the digit card number, and proceed with the checkout process!
Please note that adding money to your card will not be immediate, but you will get confirmation when your payment has been charged.
If you've swiped your card at a store when you were not using a coupon, but still didn't get a point for your purchase, please let us know the most recent date, time, and order number from your receipt that you remember using your card and not receiving a point. If you don't have your receipt, please provide a specific date and time along with some additional information that would enable us to pinpoint the order, such as what you ordered, or the last 4 digits of the credit card used to make the purchase, etc.
Go ahead and send this information, along with your digit card number, via our contact form below and we'll get to the bottom of this and figure out what happened for you! We're so sorry! We're very sorry for this inconvenience! We'll definitely do everything we can to get your money recovered for you. In order to track down what has happened with the missing balance, we'll need to know a little bit more information. If you could, please use the contact form below to send us the following:.
The first step to checking the balance of your card is to register it. When you're here, you can see the dollar amounts available on each of your cards on the left-hand side. To see the balance of the points on your account, look to the bottom of the page. You'll see both of our two reward plans listed, along with your current number of points towards your next reward, and if you've got any free items waiting for you in the 3rd column. Every week, you'll receive an email with the latest information about new merchandise and new drinks - and every week we pass along a coupon for great savings on your drink purchases!
If you're not signed up already, you can do so by creating an account make sure to check the box that says "Sign me up for E-wards! Normally this happens when our E-wards are going into a spam or junk mail folder. This should prevent future E-wards from being marked as spam. You can also check the status of your account with us by reviewing your All About Me tab.
On this page is a checkbox that says "Sign me up for E-wards!
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If you cannot find our latest email, and if you are still having problems when we send out our E-ward next Sunday, feel free to use the contact form below and we can dig into it a bit further! Once you've created an account with us, you can edit your favorite store by following the instructions to edit your account.
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Keep in mind that not all stores send out individual coupons each week, so you may or may not see a change in your emails when updating this information. Rest assured that you are definitely on the list for receiving coupons from whatever you have selected for your first favorite store! You can unsubscribe from our weekly mailings by opening your most recent email from us and clicking the "Unsubscribe" link at the very bottom. This will remove you from all mailings, immediately. Alternatively, if you can't find our latest email, you can access the All About Me tab and uncheck the "Sign me up for E-wards!
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